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Landmark Settlemts

Privacy Policy

At Landmark Settlements, we understand that handling personal information is part of the trust clients place in us. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, request a quote, or engage us for settlement and related property services.

This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are

In this Privacy Policy, Landmark Settlements, we, our and us means Landmark Settlements and any related business entities involved in delivering our services.

If you have a question about privacy or want to make a request, you can contact us using the details at the end of this policy.

The information we collect

The personal information we collect depends on how you interact with us.

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We may collect details such as:

  • your name

  • phone number

  • email address

  • property address

  • state or location details

  • information relevant to a quote request

  • information you include in an enquiry or message

  • documents and identification information required to carry out settlement work

  • records of our communications with you

  • technical information generated through website use, such as IP address, browser type, device information and pages visited.

How we collect information

We collect personal information in a number of ways, including when you:

  •  submit an enquiry through our website

  • request a quote online

  • call, email or otherwise contact us

  • instruct us to act in a settlement or related matter

  • provide documents or information during a transaction

  • interact with our website, including through cookies and analytics tools.

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We may also receive personal information from third parties connected with your matter, such as:

  • real estate agents

  • brokers

  • lenders

  • financial institutions

  • lawyers

  • government agencies

  • land registries

  • other parties involved in the transaction.

Why we collect it

We collect personal information so we can operate our business properly and provide our services effectively.

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This may include using your information to:

  • respond to your enquiry

  • prepare and provide a quote

  • verify your identity

  • communicate with you about your matter

  • manage a settlement or property-related transaction

  • prepare, review and lodge documents

  • conduct title or other transaction-related searches

  • work with agents, lenders, lawyers, authorities and other parties involved in your matter

  • maintain client and transaction records

  • comply with legal and regulatory obligations

  • improve our website, services and client experience

  • protect our business and clients from fraud, error or misuse.

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If you do not provide requested information, we may not be able to quote, advise, or act for you.

Use and disclosure

We only use and disclose personal information where it is reasonably necessary for our business activities, our services, or where required or authorised by law.

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Depending on the matter, we may disclose personal information to:

  • our staff and contractors

  • related entities

  • professional advisers

  • real estate agents

  • banks and lenders

  • mortgage brokers

  • legal representatives

  • land registries and government bodies

  • technology and IT service providers

  • document storage, hosting and software providers

  • any person you authorise us to deal with

  • any other party involved in carrying out your instructions.

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We do not sell personal information.

Website use, cookies and analytics

Our website may use cookies or similar technologies to improve functionality, understand traffic patterns and support website performance.

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These tools may collect information such as:

  • the pages you visit

  • the time spent on the site

  • your browser and device type

  • IP address

  • referral sources.

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You can adjust your browser settings to manage cookies, although some website features may not function as intended if cookies are disabled.

Our website may also contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those external sites.

Direct marketing

From time to time, we may send communications about our services where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe option or contacting us directly.

Overseas disclosure

Some of the service providers we use for technology, hosting, communications or data storage may be located outside Australia or may store data overseas.

Where this occurs, we take reasonable steps to ensure your information is handled appropriately and in a manner consistent with applicable privacy law.

Storage and security

We hold personal information in electronic and, in some cases, physical form.

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We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. These steps may include:

  • secure systems and software

  • access restrictions

  • password protection

  • staff confidentiality obligations

  • secure document handling procedures

  • data backup and monitoring processes.

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No system is completely secure, including internet-based transmissions, but we take privacy and information security seriously.

Retention

We keep personal information for as long as needed for the purpose it was collected, and for related legal, regulatory, professional and operational requirements.

When information is no longer required, we take reasonable steps to destroy it securely or de-identify it.

Access and correction

You may ask us for access to personal information we hold about you. You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

In some cases, the law may allow us to refuse access. If that happens, we will explain why.

Privacy complaints

If you are concerned about how we have handled your personal information, please contact us in writing.

We will review your complaint and try to resolve it within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal obligations or internal practices.

The current version will always be available on our website.

Contact us

Landmark Settlements
68 Milligan Street
Perth WA 6000

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Email: info@landmarksettlements.com.au
Phone: (08) 9204 7900

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